Negotiation is a management skill essential to building, improving and maintaining business and personal relationships.

It is a process by which agreement is reached while avoiding destructive conflicts. The skills of an effective negotiator are wide-ranging, from emotional intelligence and empathy to fast analysis and number-crunching.

This program can be scaled from a four hour workshop to a three day event, covering these skills as well as strategies for their effective use and ongoing development.

Modules include:

• Defining negotiation
• Negotiation styles
• Qualities and skills of a successful negotiator
• Strategies vs Tactics