Management Skills … For Today!
Management is doing things right; leadership is doing the right things
Peter Drucker
The conventional definition of management is getting work done through people, but real management is developing people through work
Agha Hasan Abedi
Making the leap from peer to boss is never easy. New managers frequently struggle to balance their old co-worker relationships with their new management responsibilities. It is common for managers to experience many types of changes when making the transition from individual contributor to manager.
Our Management Skills services include:
- Change management
- Conflict management
- Giving effective performance feedback
- Is management for me? Decision time!!
- Leadership vs Management – the differences
- Problem solving and decision making
- Relationship management
- Role of a manager
- Transition to management
- Work organisation/Time management
A typical New Manager’s Story
“When I first became a manager, I was shocked to find that I no longer owned my time. When I wasn’t in meetings, there was a steady trail of people into my office wanting direction or support. I felt like I never got anything done, never had any solitary time.”
“You know, I spent several years in this department before becoming the manager. It was very difficult the first time I had to do performance appraisals on the senior staff. I used to work alongside these people – a couple of them have technical expertise superior to mine, yet each could improve in some other areas. Day-to-day, it’s hard, too. I know how frustrating it can be to have a manager hovering over you, but sometimes I feel uneasy because I’m not sure what they’re doing.”
“One of my employees, recently missed an important deadline and seems distracted. We have a pretty good rapport, but when I asked how things were going the other day, I got a really defensive reaction. Yesterday, another employee mentioned that he was having some trouble with his teenage son. Am I now supposed to deal with people’s personal problems, too?”
“After my first three months as a manager in a new department, a couple of people asked me how they were doing – was I happy with their work? It really took me by surprise! I’m the type of person who assumes ‘no news is good news’ when it comes to my own performance. My father always claimed that ‘adults are babies with big bodies!’ – I’m not sure whether I agree with that or not. It took me a while, but I’ve now realised that praise is important to people.”